[HoYo FEST FAQ] Philippines - Moon Rabbit Café + Restaurant

1. How long will HoYo FEST last?

Honkai Impact 3

5th November - 16th November, 2021

Tears of Themis

19th November - 30th November, 2021

Genshin Impact

3rd December- 14th December, 2021

2. Where is HoYo FEST held?

Moon Rabbit Café + Restaurant

The detailed address is:

2 Ledesma Street, San Juan City, Metro Manila, Philippines

3. How do I go to the venue by transport?

--- Google Maps: https://tinyurl.com/moonrabbitmap

--- Waze Search: Moon Rabbit Cafe & Restaurant

--- Nearby Landmarks: Police Station, Yi-Fang Taiwan Fruit Tea, M-paterno, Gilmore street, Santolan Town Plaza, Brgy Pasadena

--- Nearest Train Station: Gilmore Station

From Gilmore station:

By Bus: Walk to Aurora Blvd, take bus route: Cubao - Doroteo Jose, get off at Oasis, walk 12 mins to Moon Rabbit

By Bus: Walk to Gilmore Avenue, take the bus route: Gilmore - Taytay, get off at Ortigas Ave. Cor. Bonny Serrano, walk 10 mins to Moon Rabbit

By Jeep: Walk to N. Domingo, take jeep route: Cubao - San Juan via N. Domingo, get off at M. Paterno, walk 9 mins to Moon Rabbit

*Kindly note that these are pre-COVID routes and may not be available at the moment.

4. How can I enter the restaurant to purchase merchandise or dine-in?

1) All guests need to be vaccinated before entering the restaurant. Guests need to show valid identification and vaccination certificates when entering the restaurant. Guests must wear a mask in the restaurant.

2) Guests are highly recommended to make a reservation in advance. If you did not make a reservation, please follow the rules of the restaurant. Queuing is not recommended.

3) Reservation record and a minimum purchase of event set meals are required to purchase on-hand merchandise. Receipts are valid on the day. Moon Rabbit can deny entry to any guest acting in a suspicious or abusive manner.

5. When can I make a reservation?

Reservations can only be made during the pre-order period of each game. Please note that reservations are limited:

Honkai Impact 3rd Reservation Period

29th October - 15th November (while reservations last)

Tears of Themis Reservation Period

13th November - 29th November (while reservations last)

Genshin Impact Reservation Period

26th November - 13th December (while reservations last)

6. How do I make a reservation?

For reservations, please call: 09276430422 (mobile) or 09708137636 (viber)

For take-out and deliveries, please call: 09452894516 or Landline 83556125.

Reservation slots are limited.

7. Can I enter the restaurant without a reservation?

Yes.  If you did not make a reservation, our staff will try to find available seats for you. However, you will not be able to purchase on-hand merchandise. The actual situation is subject to the restaurant (queuing on-site is not recommended).

8. Are there any restrictions on purchasing meals?

No restrictions on ordering event set meals. First come, first served.

9. Are there any restrictions on purchasing merchandise?

1) Guests who have reservation records and purchase event set meals can enter the restaurant to purchase or pre-order merchandise (please order set meals first and keep the receipt as a proof; the receipt is valid only within the same day). One receipt can be used for more than one guest provided each guest orders a set meal covered in the receipt.

2) Due to limited stocks, customers are not allowed to purchase any duplicate items.

Each customer is only allowed a maximum of 8 items to purchase. Rules include: 

①For all Badges, 1 customer can purchase 3 (the Badges Set will be counted as 2 badges).

②For all Keychains, 1 customer can purchase 2.

③For all Acrylic Stands, 1 customer can purchase 1.

④1 customer can only buy 1 HoYo FEST Shikishi Board (off the shelf).

⑤For all the other merchandise items, 1 customer can purchase 1.

3) Merchandise items off the shelf will be sold from 11/19 to 11/21, starting at 11:00 AM everyday. The supplies of merchandise items are limited. We will limit the quantity of items available for each day (guests are welcomed to revisit the store to purchase an item that was previously sold out). If all items are out of stock, the restaurant will post announcements on their social media pages. If the merchandise items are still in stock after 11/21, it will be sold on the following day(s) until all are sold out.

4) The HoYo FEST Shikishi Board and Chibi Acrylic will be available for pre-order from 11/19 to 11/30 after ALL on-stock merchandise items are sold out. Each customer can pre-order max 1 HoYo FEST Shikishi Board and 1 HoYo FEST Chibi Acrylic.

5) Pre-orders are expected to arrive within 3-4 months after the end of HoYo Fest. Pickup offline (Manila), detailed address will be announced later.

10. How do I get the gifts of HoYo FEST customized products?

Every order of event set meal for dine-in, take-out (fresh orders only), and delivery, will come with HoYo Fest Packaging.

Every purchase of 240 PHP worth of merchandise will come with a free postcard.

Every purchase of 1200 PHP worth of merchandise will come with a free set of pins (set of 4).

Splitting the merchandise total is not allowed.

11. How do I get the gifts of set meals?

Order take-out or delivery of Honkai Impact 3rd or Tear of Themis event set meals, or spend a certain amount of money during the Genshin Impact phase, to receive a printed paper bag and cup holder (while stocks last).

12. Can I choose/pick a different set meal gift rather than the one offered?

Meal gifts (coasters, postcards, stickers) are pre-set, non-exchangeable, and non-transferable.

13. Can I enter the restaurant while cosplaying?

Yes, you're more than welcome to do that.

14. What should I do if I have other questions?

For General Inquiries, please visit: FB Moon Rabbit Cafe + Restaurant

https://www.facebook.com/moonrabbit.mnl

For reservations, please call: 09276430422 (mobile) or 09708137636 (viber) (lunch break 1-2pm)

For take-out / deliveries, please call: 09452894516 or Landline 83556125.